Refund policy

REFUND & REPLACEMENT POLICY

Last updated: 21 August 2026

Bella's Store is operated by Bella Foods. We currently sell and deliver our products only within India.

Because our products are food items, we do not accept ordinary returns or refunds for change of mind, preference, taste, or other reasons unrelated to a product or delivery issue.

DAMAGED, LEAKING, WRONG OR MISSING PRODUCTS

If you receive a product that is damaged, leaking, broken, incorrect, or missing from your order, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Your registered name and contact details
• Clear photographs of the product and packaging
• A description of the issue
• Any other information reasonably required by us to investigate the issue

Where possible, please retain the original product and packaging until the issue has been resolved.

PRODUCTS DAMAGED DURING TRANSIT

If a food product is damaged, broken or leaking during transportation, please contact us within 48 hours of delivery.

If the claim is approved, we will arrange a replacement of the affected product where reasonably possible. If a replacement cannot be provided, we will process a refund for the affected product.

If the product has been opened because the damage occurred during transit, this will not by itself prevent a replacement or refund, provided the issue is reported within the applicable 48-hour period and is verified by us.

WRONG PRODUCT RECEIVED

If you receive a product different from the product you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement with the correct product where reasonably possible. If a replacement cannot be provided, we will process a refund for the affected product.

MISSING PRODUCTS

If an item paid for in your order is missing from the delivered package, please contact us within 48 hours of delivery.

After verification, we will arrange delivery of the missing item where reasonably possible. If the item cannot be supplied, we will process a refund for the missing item.

CHANGE OF MIND AND TASTE PREFERENCE

We do not accept returns or refunds solely because a customer:

• Changed their mind after placing an order
• No longer wants the product
• Does not like the taste or flavour
• Ordered the wrong product
• Purchased the wrong quantity
• Does not wish to consume the product after delivery

This does not affect your rights under applicable Indian consumer-protection laws.

ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible.

We may be unable to cancel an order once it has been processed, packed or handed over to the shipping carrier.

If an eligible cancellation is approved before dispatch, any refund will be processed to the original payment method, subject to applicable payment-provider processing timelines.

REFUND PROCESS

Where a refund is approved, we will normally process the refund to the original payment method used for the order.

For Cash on Delivery (COD) orders, an approved refund will generally be made through a bank-account or UPI transfer. We may request the information reasonably necessary to process the refund.

The time taken for the refund to appear in your account may depend on your bank, payment service provider or other financial institution.

REPLACEMENT PROCESS

Where a replacement is approved, we will arrange shipment of the replacement product to the delivery address associated with the original order, subject to product availability and applicable delivery conditions.

If the same product is unavailable, we may offer an appropriate alternative or process a refund for the affected product.

SHIPPING COSTS FOR APPROVED CLAIMS

Where an issue is caused by a product being damaged during transit, an incorrect product being supplied, or an item being missing from the order, Bella's Store will bear the reasonable shipping cost associated with an approved replacement or other resolution arranged by us.

NON-ELIGIBLE CLAIMS

A claim may not be eligible for replacement or refund where:

• The issue is reported after 48 hours from delivery, unless otherwise required by applicable law
• The product was damaged after delivery due to improper storage, handling or use
• The product was damaged due to circumstances outside our reasonable control after delivery
• The claim relates only to a change of mind or taste preference
• The customer ordered the wrong product or quantity and there is no product or fulfilment error on our part

Nothing in this policy is intended to exclude or limit any rights or remedies available to consumers under applicable Indian law.

HOW TO CONTACT US

For refund or replacement requests, please contact our customer support team with your order number and details of the issue.

Email: bellafoods2025@gmail.com / online support in our website