Shipping policy

SHIPPING POLICY

Last updated: 21 August 2026

Bella's Store is operated by Bella Foods.

We currently accept and fulfil orders only within India. We do not currently offer international shipping.

ORDER PROCESSING

Orders are generally processed and packed within 1–3 business days after the order is successfully placed and payment is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

During festive periods, promotions, high-demand periods or circumstances beyond our reasonable control, processing may take longer. If there is a significant delay, we will make reasonable efforts to inform you.

SHIPPING AND DELIVERY

Once your order has been processed and handed over to our shipping partner, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and are not guaranteed. Delivery may take longer for remote locations, during peak periods, adverse weather, natural disasters, strikes, public holidays, or other circumstances beyond our reasonable control.

DELIVERY AREAS

We currently deliver to serviceable addresses within India.

Delivery availability may depend on the serviceability of the PIN code provided at checkout.

SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

If your order qualifies for free shipping under an applicable offer or promotion, the applicable shipping charge will be waived as stated in that offer.

ORDER TRACKING

Once your order has been dispatched, we may provide tracking information through the contact details provided with your order.

You can use the tracking information to follow the progress of your shipment through the applicable shipping carrier.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, house or building details, street/locality, city, state and PIN code, together with a valid contact number where required.

If an incorrect or incomplete address is provided and the shipment cannot be delivered, additional shipping charges may apply if re-dispatch is possible.

DELIVERY ATTEMPTS

Our shipping partners may make one or more delivery attempts depending on their applicable delivery procedures.

If the recipient is unavailable or the delivery cannot be completed, the shipment may be returned to us in accordance with the carrier's procedures.

If a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the shipment, or other circumstances attributable to the customer, we may contact the customer to determine whether re-delivery is possible.

Additional shipping charges may apply for re-delivery where appropriate.

DAMAGED PACKAGES

If your package appears damaged, opened, leaking or otherwise compromised when delivered, please contact us within 48 hours of delivery.

Please retain the product and packaging and provide photographs and other information reasonably required by us to investigate the issue.

For approved claims relating to damage during transit, we will provide a replacement or other appropriate resolution in accordance with our Refund & Replacement Policy.

DELIVERY DELAYS

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, natural disasters, strikes, public holidays, transportation disruptions, or other unforeseen events.

If tracking indicates an unusual or prolonged delay, please contact us and we will make reasonable efforts to assist you.

NON-DELIVERY

If your order is marked as delivered but you have not received it, please contact us as soon as possible with your order number and delivery details so that we can investigate the matter with the shipping carrier.

INTERNATIONAL SHIPPING

We currently do not ship outside India.

Any international shipping services introduced in the future will be subject to a separate shipping policy and the applicable terms and charges.

For questions about shipping or delivery, please contact our customer support team with your order number.

Bella Foods,

13/1141, AMBATT, KUSUMAGIRI P O, ATHANI KAKKANAD , Ernakulam, Kerala-682030

Email: bellafoods2025@gmail.com